Shipping & Delivery

Vanilla Loft is delighted to offer standard ground shipping at a $18.00 flat rate for orders shipping within British Columbia, and $21.00 flat rate for orders shipping within Canada. Complimentary ground shipping is available on all orders over $120.00. 

The anticipated arrival time of all orders is 1-9 business days from the shipment date, unless otherwise stated. Please note that express or priority shipping is not available.

In the event that our preferred shipping carrier is not available to process your shipment we will utilize other carriers to deliver your package. Standard shipping rates will apply regardless of postal service used.

Our shipping carrier will deliver your package to the address indicated on your order. If there is no one available to receive the order, the carrier will provide you with a shipping notification card with further details. In the event the parcel is refused or not picked up in time, it will be sent back to Vanilla Loft with the option of re-shipping (at a cost) or refund, less a processing fee of 20% of the full order amount. 

We aim to prepare all orders within one to three business days of order receipt & will do our best to ensure your package is shipped as soon as possible. 

The shipping carrier is responsible for the delivery of your package. Please note that the shipping times provided on our website are estimates, and actual shipping times may vary. On rare occasions, packages may arrive outside of the estimated time frame.

Lost packages are the responsibility of the carrier and all subsequent inquiries must be directed to the shipping company.

Shipping Destinations

Vanilla Loft is shipping within Canada. 

If you are located outside of Canada and would like to place an order, please contact hello@vanillaloft.com and we gladly look into possibilities to arrange the shipment.

Packaging

All of the products in your order will arrive in their original company packaging (if applicable) thoughtfully packed within cardboard boxes. We also may use biodegradable packing peanuts or reused packing materials from our suppliers when needed. Some products may be shipped differently when necessary. 

Tracking

You will be able to track your parcel through the applicable delivery service using your tracking number. This will provide you with an estimated arrival time for your package. Please note that depending on your location, delivery times may vary. The average delivery time for orders is one to nine business days. 

Billing

All purchases performed on vanillaloft.com must be made using a credit card or PAYPAL, billing address & shipping address. 

We accept Visa, Mastercard, American Express, Discover, Apple Pay & PAYPAL.

Contact

For any inquiries please email hello@vanillaloft.com. For any inquiries pertaining to your parcel after it has shipped, please contact your applicable postal service provider.