What is the payment process like, and do you have a cancellation policy?

100% of the total shadowing program cost is required in order to secure your enrollment in the program.

If you cancel your enrollment in the shadowing program for any reason, our cancellation policy is as follows:

-Notice* provided 30 days prior to shadowing date: refund minus a $100.00 admin fee

-Notice* provided 14-29 days prior to shadowing date: 50% refund

-No refund within two weeks of the training date.

*Notice must be provided by sending an email to hello@vanillaloft.com only which will be confirmed by a return email from the administrative staff during our business hours.

If you are enrolled in a shadowing day and fail to attend, you will not receive a refund, either in part or in full.

Kindly note that - while we understand that occasionally unplanned items interfere with the schedule and that sometimes these items can't be influenced - we are not responsible for last-minute cancellations due to external factors like technical issues, family emergencies or sickness.

Is there a recording policy?

You expressly covenant that you will not record, copy, reproduce, or store any part of the shadowing day for any purpose without the prior express written consent of Vanilla Hair Inc. You agree to indemnify Vanilla Hair Inc. for all costs of enforcing this covenant on a solicitor and own client cost basis, including but not limited to, lost revenue from any unauthorized use.

How many stylists per shadowing program?

Kindly note that we place a high amount of importance on the exclusivity and educational focus of your shadowing experience and therefore do not host more than four stylists for a shadowing experience at the same time.

What is the neighborhood like?

Vanilla Loft is nestled within the historic neighborhood of Lower Lonsdale; a vibrant home to an array of notable boutiques, cafes, restaurants and more. Between the stunning views of the Burrard Inlet from the Lonsdale Quay Market, to the unique collection of vendors within the hustle and bustle of the Shipyards District - Lower Lonsdale is an eclectic place that Vanilla Loft has the pleasure to call “home”. We will provide a personally curated list of neighborhood highlights and recommendations within your official invitation letter. Kindly note that there will be a midday break where you can feel free to step out and explore the area.

I’m flying in - what airport is closest?

YVR International Airport is the closest airport to Vanilla Loft. From YVR, it is approximately 60 minutes by car or taxi to reach us. If you are navigating your way to us via public transportation, it will take approximately 60-90 minutes on the Canada Line rapid transit system and Sea bus.

Where are you located?

Vanilla Loft is located at 127 3rd Street East, North Vancouver. We are three blocks from the Sea Bus - a foot passengers-only ferry connecting the North Shore (Lonsdale Quay) with Downtown Vancouver. Each ferry can seat up to 385 passengers at a time and departs every 15 minutes during the day.

15-minute sailings will start at 6 a.m. on weekdays, 7 a.m. on Saturdays, and 8 a.m. on Sundays and most holidays. 15-minute service will extend until 9:02 p.m. from Lonsdale Quay and 9:16 p.m. from Waterfront Station. There are two terminals: Waterfront in Downtown Vancouver, which connects with buses, Sky Train, and West Coast Express; and Lonsdale Quay in North Vancouver, which connects with an extensive network of North Shore buses. Crossing time is 12 minutes.

Vanilla Loft is located 8 minutes walking distance or 6 minutes by bus (Line 228, 229 & 230) from the Sea Bus terminal. Free (1 hour to 2 hours) street parking is located directly in front of the studio. Unlimited complimentary street parking is available at 4th Street East & West.

I’m staying in the area - what are your hotel recommendations?

For accommodations in the neighborhood, we personally recommend the Pinnacle Hotel at The Pier (138 Victory Ship Way, North Vancouver) and the Seaside Hotel North Vancouver (130-125 Victory Ship Way, North Vancouver - ask us for our corporate rate).

What tools are necessary?

A notebook and good vibes only.

Are there any goodies or perks included?

We provide light snacks, refreshments & dinner.

You will receive an exclusive little swag bag with Chris & Vanilla Loft’s top picks for Oceankissed Hair.

The chance to share this Shadowing experience & connect with a maximum of three other like minded artists.

How long will my shadowing experience be?

Your visual shadowing program will commence at 10:00 am and conclude at 6:30 pm - We will take all attendees for dinner (Included) at one of our favorite restaurants within the Shipyards District.

Covid-19 Safety:

Wearing a face mask in the location is optional for all attendees.

Please bring a personal mask with the straps ending behind the ear from home. It needs to be a proper disposable or reusable mask. Cannot be created out of other items i.e. no headbands, scarves, etc. will be accepted. Kindly disinfect your hands upon arrival using the restroom(s) and or sanitation stations provided. It is advised to wash hands with clean water and soap for a minimum of 20 seconds.

We ask that you arrive with only your personal device, jacket and handbag, including tablet or book. You may only bring essential items into the space and must bring any refreshments in a container with a lid when possible. Please follow the protocols outlined by the province of British-Columbia at the time of the shadowing day.

RECOMMENDATION:

Please understand that, during the C-19 pandemic, there may be certain challenges arising which we can't influence.

Kindly ensure that you purchase flexible hotel accommodation and plane tickets which allow you to reschedule, cancel without penalty or to receive vouchers which you can redeem at a later time.